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Shipping and Return
Do you ship outside the U.S.?
Yes, we take international orders everyday and ship all over the world.
When will I receive my order?
Depend on the fabrication process and the shipping method you selected during the checkout process.
Has my order shipped?
You will receive a shipping notification via email when your order leaves our warehouse. To find out the status of items in your order, either log into your account or call customer support . Please have your order number available for faster assistance.
Is there something that we didn't cover?
We're always here to help, please contact customer support by emailing firstname.lastname@example.org.
Due to the highly personalized nature of our custom-made bobblehead products, we are not able to offer refunds, cancellations, or exchanges. Each product takes an extraordinary amount of time by skilled craftsmen, and therefore all sales are final. However, our interactive proofing process gives you the ability to ensure that the sculpting and paint will be exactly what you are looking for, and with proofing you will be able to make changes until everything is just right.
Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not a science. Since all the sculpting is done based on photographs (which may or may not be good likenesses of the subject), the quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not. With a good photo however, we should be able to obtain a good likeness with our specially-trained artists.